Patient Communication Skills Masterclass

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Patient Communication Skills Masterclass

Cognitive institute patient communication skills masterclass

Description

Communication skills for doctors to meet patient expectations, build trust and improve health outcomes

More than ever it is critical for doctors to understand the importance of managing patient expectations, and understanding the variance from patient to patient. Using inadequate communication in some instances may result in exposure to complaints.

International research has demonstrated that through individualised training in standardised techniques, doctors have the capacity to improve their communication skills performance, enhance patient satisfaction and improve health outcomes.

In the Patient Communication Skills Masterclass, a highly trained Cognitive institute facilitator helps participants review their individual communication technique, analysing areas for improvement.

With feedback and guidance from the facilitator on particular patient cases and scenarios, each doctor is given the opportunity to identify areas they know cause them difficulty or anxiety.

Actors are used to focus on these areas so doctors can target important skills for improvement. The facilitator helps each doctor break down the flow of the conversation by analysing areas for improvement while keeping focused on patient needs during these interactions.

Course Program

The Patient Communication Skills Masterclass will provide you with the skills to:

  • understand the link between communication and litigation
  • reduce exposure to complaints and litigation by better managing patient expectations
  • reduce exposure to complaints and litigation by improving verbal and non-verbal communication skills
  • incorporate the skills of listening, reflection and checking on patient understanding
  • understand the risks associated with clinical decision making
  • use a model of shared decision making that assists doctors to meet the rising expectations of patients for information and the decision making process
  • improve skills required for shared decision making.

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